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ABOUT Sytner Oldbury.

Find out more about what we do and our team.

Explore the dealership

Welcome to Sytner Oldbury BMW

From Car Sales to Servicing and repairs, our state-of-the-art dealership on the Wolverhampton Road, West Birmingham caters for all your BMW needs. Our staff in all departments are fully trained by BMW and thanks to their combined years of knowledge, we are able to offer our customers a service that is personal to their individual needs

Meet The Team

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Luke Phillips

Dealer Principal

Paul Walker

New Car Sales Manager

Joshua Insley

Sales Manager

Claire Kelland

Business Manager

Paul Russon

Business Manager

Sam Spiers

Business Manager

Shelley Connolly

Business Manager

Simon Tonks

Business Manager

Alexander Plant

Sales Executive

Anthony Dealey

Sales Executive

Bradley Cooper

Sales Executive

Chris Pugh

Sales Executive

David Rogers

Sales Executive

Duncan Plant

Sales Executive

Paul Kesington

Sales Executive

Peter Sanger

Sales Executive

Phil Cooper

Sales Executive

Richard Taylor

Sales Executive

Sam Shayler

Sales Executive

Shaun Davis

Sales Executive

Simon Warr

Sales Executive

Stuart Smith

Sales Executive

Tim Holmes

Sales Executive

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Service done in line with expectations

Service

General poor communication, while the service was problem free, a fault meant that my car had to stay with the dealer longer. No date was given for when my car would be repaired. When repaired, there was complete inflexibility with the getting my car

Service

Natasha was great, very knowledgable and approachable, a credit to your company. She made me feel welcome and kept me up to speed with the progress. She even found me somewhere to work privately on confidentially documents. Thank you.

Service

Not had the service yet it's due in just over 1000 miles

Service

I had bought my new BMW on 30/8/19. When I picked it up the sunvisor was broken, part of the seat leather was hanging off & the car was manufactured with the wrong front bumper trim & part of it missing! Only the sunvisor was sorted at this visit!?

Service

Good service

Service

Everything went according to plan and delivered

Service

friendly staff - a courtesy car was provided. I did request automatic and was assured one would be available, as I had booked the service approx 5 weeks before it was due,but was provided with a manual vehicle - not impressed - otherwise all good.

Service

Oliver from the service department Oldbury was very helpful and polite.

Service

Very happy with the booking process for my service. Dealt with efficiently and courteously on arrival. Car also ready in good time-BUT car computer not reset. It still states that service is overdue, and car requires engine oil change.

Service

Great service

Service

Can't fault the first class service I received from both Natascha and the technician who carried out the service and a quick check the following day.

Service

Was told hour and half and was done in 15 mins..very very happy

Service

April did everything she could to make sure I got the car back right and on time.

Service

As per above. I was also advised that due to health & safety customers cannot make their own drinks. Weird as plenty of customers made their own drinks not just myself. Stop worrying about customers making drinks and just keep to your word.

Service

Book with SYTNER OLDBURY, it was one day service no courtesy car to use. The work took two days. I had to cancel all the appointment. Really bad service. Why people spent more money buying BMW, because quality and service, I don't get both

Service

Made to feel welcome supplied a video of everything that took place

Service

Service took 3hours instead of 1 1/2 My wife was left stranded at Asda and the valet wasn't very good either just a quick wipe over

Service

Service staff were efficient and vehicle was ready when stated and I was given a full report both verbally and written on completion. Any queries I had were answered.

Service

I only popped in there as the colour of the x2 i was looking at was on the forecourt and my wife pointed it out. As i was looking at it your rep Tim came over and asked if I would like to look in the car.

Service

Due to the car wash

Service

April kept me updated with my vehicle and sorted everything out

Service

Car not washed as initially stated

Service

car was not ready for at the agreed time therefore i had to collect it the following day

Service

Very good work

Service

Car still requires work 10 days later no date has yet been proposed

Service

Just Satisfied

Service

Helpful staff who managed to fix the warranty problem to the i-drive the same day as the service

Service

I was constantly informed of what was being done and what had to be done. April was very helpful.

Service

All questions asked were answered in a helpful way and the video of what was checked very interesting.

Service

Every thing, done as saidd

Service

Friendly and well informed staff. Job always completed on time. I was impressed that staff communicate well and keep me well informed on progression of work.

Service

I was given personal support as I had experienced a family bereavement since booking the car of a service and Liz Harrington made sure my car was returned to me as soon as possible and was delivered to me

Service

I asked for my front brake pads to be changed and they were not changed when I picked the car up. 22 miles down the road. Car was not cleaned properly either and no video received of the service

Service

The quality of the valeting was not up to the usual standard. The wheels were very dirty.

Service

April gave good customer service

Service

Liz Cadman who served me was very nice and friendly. Kept me informed/updated on my car throughout the day and rang as soon as it was ready. Very pleased.

Service

Very friendly staff

Service

My message didn't get to the Oldbury branch after calling regarding pick up as the message was left with the call cantre and Oldbury Service Dept didn't receive it. This did cause some minor issues with me receiving many telephone calls about it.

Service

I used to have great customer allegiance to BMW and Sytner. I do not talk in superletive terms anymore.

Service

As last

Service

Did all the work and car was ready when they said it would be

Service

Overall very happy, as previously stated everybody I have dealt with have been pleasant and kept me informed of my car's status

Service

Original part fitted was faulty, so car had to go back in, however the process and communication was first classs

Service

I excellent

Service

Car was very clean on pick up. The video walk around was useful.

Service

Great service

Service

Friendly staff, good service

Service

service carried out on time handcar cleaned inside and out

Service

All my requirements met with a smile.

Service

My vehicle is used for work purposes, it is virtually impossible to get the use of a courtesy car.

Service

Was kept waiting at garage for long time. When I took car I explained that a sign had come up in the car "parking bulb failure" so the bulb needed changing which they didnt do. It was not done last year either.

Service

Friendly helpful staff

Service

I was asked for a drink, shown a seat and treated well

Service

I found it somewhat frustrating trying to get through on the telephone. Refurbishment work was taking place at Oldbury at the time of my visit which perhaps explains some disruption.

Service

Really good customer service from Annmarie and the team

Service

Prompt efficient service

Service

Very good service

Service

Unfortunately I experienced a problem after my oil service. Loss of Oil due to a damaged Oil Filter Seal.

Service

again... great service

Service

On this and every previous occasion that I've been to Sytner Oldbury I have been well looked after and received courteous, friendly and professional service and advice.

Service

They were excellent completing the inspection quite quickly.

Service

Reception was good valeting was awful

Service

Excellent service pity about the wait

Service

Car was brought in for service which was not carried out ,due to 2K left till service count down.Yet a full inspection of the car was carried which I didn't need.Its poor that a garage would put out a customer over a cars service counter.

Service

Everything needing to be done was done. Everything was explained to me in advance with costings. The car was Immaculately cleaned when I collected it.

Service

Very friendly and helpful. Good service all round .

Service

From booking the car in to collection the service staff (April Lilly) were very professional and kept me informed what was happening and when it was ready

Service

No issues no problem lovley staff

Service

Had to return the car as the problem/issue with the seat belt had not been resolved. The response to the first "fix" was the belt was twisted. Not convinced this was the case, as I would have picked this up.

Service

They did everything required and the free health check provided much comfort to me.

Service

Initial contact was very business-like and clinical but was warmer later when I was updated on the service completion and paying.

Service

Great customer service .. friendly staff, courtesy lift back home very helpful

Service

Simon Tonks, Simon Warr and Shelley Long's combined customer service skills, product knowledge and them knowing what I needed more than I did

Sales

Superb customer experience - please see my response to question one regarding Sam and the BMW team.

Sales

Chris Cutler who was dealing with our sale was unfortunately away at training at the time of delivery. Everything went alright except that it would have been even better I am sure if Chris had been around! Excellent salesman and a thorough gentleman!

Sales

The centre staff were warm and welcoming.

Sales

Simon Warr and the team at Oldbury were fantastic

Sales

clean tidy / smart / efficient

Sales

The car was unveiled in a way that made the experience very exciting and pleasurable. The features of the car were explained clearly enabling us to enjoy it from the outset.

Sales

Good experience

Sales

from the moment I walked into the showroom to moment I drove off from the showroom with my new vehicle, the level of service I received was of the highest standard. Dan Griffiths, Paul Walker and SimonTonks all very professional .

Sales

Excellent customer service.

Sales

Superb service

Sales

I knew the product was good having had one before but I like whom I can engage with and deal with efficiently and professionally and Sam and Shelley provided this

Sales

Brilliant they treated me well

Sales

All parts of the process were as hoped for. Sam Shaylor (Sales) and Simon (Business Manager) were attentive, knowledgeable and provided an excellent customer experience

Sales

At every point they were doing what they could to get the right car for me. Once the decision had been made then good communication was maintained throughout the time of the purchase.

Sales

It was the easiest car purchase I have ever made and quite frankly the best car I have ever bought

Sales

Service and customer care high quality

Sales

I was.

Sales

We felt very comfortable

Sales

Matt's way is the responsible for this answer.

Sales

It was my first time experience at a BMW centre. I honestly have nothing but praise for how the team assisted me from making my initial enquiry through to successfully sealing the deal. They were extremely attentive & willing to go that extra mile.

Sales

Everything this from explainat ion about the car to taking it home. Fantastic ??????

Sales

The Car and the customer service is beyond exceptional.

Sales

Very good service. Simon warr came in on his day off to ensure I had delivery of my car.

Sales

Faultless service

Sales

Anthony Dealey was awesome yet again and so were the finance team as it stands I would never go anywhere else for my BMW ! The car is the icing on the cake

Sales

I am in a same sex relationship which I mentioned to Sam. At no time did he domonstrate any discomfort verbally or body language which was relaxing.

Sales

Easy and very helpful

Sales

The whole turn around time was very quick and very little waiting around.

Sales

i am overall very satisfied. During the delivery there was a delay however Sam was able to sort us a hire car. Only negative would be the hand over, as oldbury are currently having work done. There was no presentation, just the car parked outside.

Sales

pleased with the vehicle and the process from start to finish did take long but worth the wait

Sales

Was helped yo choose our perfect car. Sale exec gave feedback thriuhhkutt

Sales

Can't quite go to the 5 star rating. the order was messed up slightly with a couple of options in correct, One issue was rectified the other could not be. I could have walked away but overall am happy with the purchase.