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5.0SERVICE
4.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
306 ratings and 171 comments received in the last 90 days.
26 August 2025
Everything was done professionally and super efficient.. I can't say enough about Luke, he was brilliant
24 August 2025
When I brought my 1st BMW i didnt get to experience the Customer handover Area. This time i did and it made it special. Luke was again brilliant in looking after me. Even Mark came in and medt us. Thank you guys!!
08 August 2025
I will be picking my car up on the 15th of August but knowing BMW it will be first class
03 August 2025
All our interactions with staff was positive. From reception to hand over our experience was good.
02 August 2025
Sytner Oldbury are very professional and comfortable to deal with, open and honest with their attitude towards their customers. Very knowledgeable and friendly.
25 July 2025
5 stars
24 July 2025
they were very welcoming all of the people at the showroom as we felt very comfortable
20 July 2025
Car is amazing
13 July 2025
I was highly impressed with the level of knowledge, professionalism and courtesy that the BMW centre had surrounding my entire purchase. I was left feeling relaxed and extremely happy with my experience. The delivery of my new car was incredible!
11 July 2025
Very satisfied with the car.
11 July 2025
Taking delivery of the car was made special. All the necessary paperwork and getting the car ready to drive off was available to me .
09 July 2025
From start to end it was supportive to my needs
08 July 2025
Very welcoming, couldn't do enough for us.
06 July 2025
It all went so smoothly
05 July 2025
Extremely happy with the service.
04 July 2025
I cannot think of a thing more they could have done.
04 July 2025
Gary Cooper always making buying a BMW special for our family.
02 July 2025
Very efficient and helpful staff
23 June 2025
Kept us up to date, very efficient and the exchange was smooth and very pleasant.
21 June 2025
Went the extra mile when collection day arrived
17 June 2025
My overall experience of the centre at Olbury was excellent, with Izzy being a credit to the team, she was courteous and professional through out the whole purchasing and hand off process.
10 June 2025
On time and ready when I arrived
03 June 2025
Good experience
27 August 2025
Fast and efficient
26 August 2025
The gentlemen that served me was fantastic. He had recently been promoted up from Garage Tech and was pleasant, attentive, helpful and wanted to make sure I had the best experience at BMW. He is an asset to the oldbury team
26 August 2025
I don't like to give negative feedback but there are a couple of things i need to highlight - the car wasn't very well cleaned but the main one is i asked for my alloys to be looked at and a price given for repair which wasn't done? Why was this?
26 August 2025
I arrived late to pick up the car due to traffic and the advisor waited patiently for my arrival although it had gone past 18:00 hrs. I was offered a hot or cold drink even though it was time for his end of shift. Very well spoken and respectful.
26 August 2025
Besides the recall, they had a health check breakdown which was very detailed and helped me have a overall checkup on my car so I know what needs to be worked on ok the future
25 August 2025
No complaints whatsoever
25 August 2025
Friendly and informative staff.
24 August 2025
As for the service its self no issues very efficient.
24 August 2025
Overall from start to finish completely satisfied
23 August 2025
Car was taken on Friday morning and delayed on Monday which resulted in me bieng really late for work, My pay was deducted for those hours. I lost money because of poor time management and communication
22 August 2025
Good service friendly and professional.
20 August 2025
Very polite to me when I dropped off my car
19 August 2025
Made me at ease
19 August 2025
Pleasant reception and hospitality
19 August 2025
Upon collection, nothing has explained to me, run keys given. Communication terrible.
19 August 2025
Wrong information, and after that change
19 August 2025
i took my car in for one job (clean syrup which poured in the battery compartment) but it was never done, there's still very visible syrup in my trunk and i was charged a higher amount to what was agreed- was in a hurry when i took my car, but checke
17 August 2025
I always receive excellent service from the staff onsite
17 August 2025
See above.
16 August 2025
Steve was brilliant
15 August 2025
Friendly staff throughout the dealership and good communication from staff.
14 August 2025
Did the work but communication was really poor. I had taken a day off work and ended up having to sort lifts. If I hadn't called nobody would have let me know. I'd received emails and texts prior so number was in the system.
14 August 2025
3 unsafe tires with cords exposed but allowed to leave BMWs without even being told about them after having a
14 August 2025
I had a really good experience at this branch. The colleague Reece Maynard was really polite and assisted me with any queries.
14 August 2025
Not acceptable customer service for bmw staff
14 August 2025
Very well organised and professional staff
13 August 2025
The member of staff whi dealt with me was polite, informative and helpful throughout
12 August 2025
Service was completed on time
12 August 2025
Staff where pleasant and personal. Work was carried out and on time.
11 August 2025
Front of house fantastic, service advisor couldnt care less if I was there or not, rude, no comunication. usually use the solihul branch as it was closer to my house but I moved last year so it was showing Oldbury was the closest. Wont be returning.
11 August 2025
Not very good appointment was for 9.15 in the morning and my car wasn't taken in until 11 o'clock and I didn't leave until 1 o'clock also I have not been contacted to offer any sort of compensation for the delay
11 August 2025
Professional and efficient
11 August 2025
Mo was charming.
10 August 2025
From a rubbish start it was turned around to a a happy customer thanks to Sammi !
10 August 2025
Seen the online video & looks like a job well done
10 August 2025
Staff very attentative , polite and informative
09 August 2025
The service is generally very good but was a bit slower on my last visit and I was 15 minutes late being checked in for the service which was a bit frustrating as I was conscious about getting back to work
08 August 2025
Always made welcome refreshments Always offered
07 August 2025
Only reason it's four star is the free valet clean could have perhaps been better. Car was quite streaky, and areas had not been hoovered. With a premium brand like BMW I would have expected a higher standard so I was slightly disappointed.
06 August 2025
I collected my car with no issues and it was super clean inside and out
05 August 2025
The video was excellent and happy with the service. One minor point was my driving seat was completely changed and as its a manual set up it has taken a few days to get it to somewhere it feels right.
05 August 2025
Happy but Same Time wasn't told about engine oil being used. Invoiced as shell oil
04 August 2025
Again I had good dealings with Logan in the service department and he kept me informed of progress.
04 August 2025
I think the service was carried out correctly but they forgot to updated the incar service intervals and service history so I had to go back in to get it done, the staff member was in a hurry because it was closing time. But still sorted it all out.
04 August 2025
Good service friendly staff nice cars
03 August 2025
No one was on reception when I arrived. After standing by the reception desk for some time, one of the salespeople nearby called over and asked if he could help and pointed me towards the service area.
02 August 2025
As above
02 August 2025
Nothing was a problem very happy with the staff
01 August 2025
As above, while waiting i also had a video of the vehicle check.
31 July 2025
As above
31 July 2025
Satisfactory
31 July 2025
I'm happy, but there are some issue with the fitment of the car. The seats at the back have not been safely secured
30 July 2025
Staff at the desk were helpful, technician has done a poor job
28 July 2025
It was so simple. Ryan on Service Reception was extremely polite and efficient making it a pleasure to deal with him and Sytner. I had questions that didn't make it easy and he dealt with all of them. Thank You Ryan !!
28 July 2025
As above
28 July 2025
Efficient Good customer service
27 July 2025
Contact was helpful and able to answer my queries with help from an experienced colleague
27 July 2025
A very easy service to deal with.
23 July 2025
Attitude of staff was woeful.
22 July 2025
Fantastic
22 July 2025
Carried all the work agreed
22 July 2025
Service was amazing as I was given a full report and my car was given a complimentary valet
21 July 2025
Like driving the car again as new, freshly cleaned inside and out
20 July 2025
As above, salesman also tried to aggressively upsell me to a full service despite the car and his computer showing this wasn't needed for another year. Contradicted himself and then said
20 July 2025
Pleasant staff, but waited too long to get my car back.
19 July 2025
Good service and welcoming staff
19 July 2025
The video was good that they sent
18 July 2025
As above
18 July 2025
Staff very helpful
17 July 2025
Satisfied
17 July 2025
Good costumer interaction
16 July 2025
girl at reception and Ibrahim were fantastic
16 July 2025
As above.
15 July 2025
See above
14 July 2025
Same as above
14 July 2025
My phone call was answered guickly. The car was collected on time and returned early afternoon, as promised.
14 July 2025
I was very satisfied.
13 July 2025
The whole experience was so bad. The email of the service nobody could understand. I requested a call from the manager to supply feedback but no call has been received
13 July 2025
Booked car in for MOT & headlights changed under warranty. Only told be told that they wouldnt change them now!!! How can that be? Service contact handled poorly and then the Duty Service Mgr got involved and was very good. Oldbury never been good!
12 July 2025
As above very poor this visit , they told me they didn't call me as they didn't have my contact details, funny as they were on file as I go there a lot
11 July 2025
Staff were very helpful and welcoming and answered a couple of queries I had relating to my car
10 July 2025
Poor communication, constantly exceeded timeframes, issues still present on handover, fobbed off when trying to raise these issues, and now aftersales is non existent.
10 July 2025
As above
09 July 2025
No hiccups or problems. Very friendly staff.
09 July 2025
My car felt a lot better
09 July 2025
Very happy apart from the mishap with my sump plug at my previous service (whereby it leaked ALOT of oil
08 July 2025
Service was fine, however had £3 stolen out of my cup holder. 1 £2 coin and 1 £1 coin. Do not need £3, but it's the principle and do not expect to be stolen from BMW.
07 July 2025
I'm completely dissatisfied. My concerns were not taken seriously, and the service lacked care, transparency, and urgency. I felt dismissed rather than supported, and the experience was stressful from start to finish.
07 July 2025
Very satisfied with the service I received
07 July 2025
I asked for diagnostic test due to engine light being on and it hasn't been diagnosed nor fixed.
07 July 2025
The engineers highlighted a twisted gator cuff and estimate over £1k to get it sorted which I thought was quite high. I took the car to my usual garage and did the work for free as they said it took less than 5 minutes to fix.
07 July 2025
As before room for improvement. Service experience satisfactory.
07 July 2025
Clear communication and nice customer service, friendly and with clear explanation of the work to be done
07 July 2025
The service on the car removed every existing problems on the car which I don't experience anymore. The Office representative were also very highly professional in their customer service.
07 July 2025
Because they haven't resolved the problem instead made it worse
05 July 2025
I booked a 90 minute waiting appointment for an oil change. They said it was 2 hrs, chased a few times & was fobbed off it will will be soon. Total wait was 3 hours. Not acceptable. Could have been better communication. Not the first time
04 July 2025
See above. I've given an extra star because Sameem was actually very good when I first brought my car in and it was serviced quickly. In retrospect it makes me suspicious that something was missed when installing the 'faulty' part
04 July 2025
Oliver Huxtable is extremely helpful and responds promptly. He was excellent in getting the problem resolved with my car with the support of BMW UK.
04 July 2025
Answered all my queries
03 July 2025
Everything is good except took a long time @ 2 hours to take a summer checkup
03 July 2025
Prompt service
03 July 2025
Friendly people's
02 July 2025
The advisor was great
02 July 2025
Very very disappointed
02 July 2025
My experience was not good. I had an EGR recall which was known what parts were needed. I brought the car on friday in the morning and they kept it all day and did nothing and then at the end of the day they called and said they would not do it becau
02 July 2025
great friendly staff
02 July 2025
Very satisfied with the work that was.carried out
02 July 2025
All went smoothly
02 July 2025
Very good service
02 July 2025
Smooth and quick service
02 July 2025
We are satisfied
02 July 2025
Same as above
02 July 2025
Olbury very nice staff and very helpful and friendly make u welcome
02 July 2025
Service was excellent
02 July 2025
I had an outstanding experience with BMW. The service was exceptional, and every member of the staff was incredibly helpful and professional. I truly felt valued as a customer I would not hesitate to recommend BMW to anyone.
02 July 2025
Everything was faultless
02 July 2025
Very good service
01 July 2025
Work carried out as expected
30 June 2025
Brilliant, I walked in and was met straight away with politeness, directed to who I needed to see and she let me know when the car would be ready.
28 June 2025
Staff and colleagues were extremely helpful and hospitable. Listen to concerns and find solutions. Extremely Knowledgable. Will recommend this site compared to others. Customer service by Ibrahim Iqbal was impeccable! This is my go to dealership now.
26 June 2025
I would not use oldbury bmw again. I would rather go out my way and travel to another branch
25 June 2025
The works needed was done to my requirements
24 June 2025
Reece was exceptional in his customer service and dealings, the high ratings are due to his professionalism.
24 June 2025
Very pleased with the service - staff were professional and helpful. Only small downside was not receiving the vehicle health check video, which would've been useful due to raised advisories. Overall, a smooth and positive experience.
24 June 2025
The required job was completed and another fault was discovered and rectified. The car was given a complementary health check
24 June 2025
professional from start to finish. They quickly understood exactly what was needed, explained the work clearly, kept me updated throughout, and returned the car on time and spotless. The whole experience felt straightforward and hassle-free.
24 June 2025
As above
24 June 2025
For a simple query, this entire process has been quite painful. This follows on from an issue in March, when my wife took delivery of a brand new Mini, only to find that the number plates fitted were completely wrong to the actual reg on the V5 form!
23 June 2025
Happy with all aspects
23 June 2025
Too many Baristas, not enough staff serving customers
23 June 2025
Greeted on arrival and directed to my service advisor immediately who was ready to book me in and sort my appointment
22 June 2025
Very satisfied because of the perfect service provided towards me
17 June 2025
Well looked after
17 June 2025
Great service
16 June 2025
Logan did a great job even with your poor systems which have been designed to make everything non traceable or accountable.
15 June 2025
Would like the car vacuumed as well as washed when serviced.
14 June 2025
Friendly helpful staff and reasonably priced
13 June 2025
All done as requested.
09 June 2025
Efficient and friendly service
08 June 2025
Good service polite staff
07 June 2025
Very welcoming and always seem pleased to help
06 June 2025
As above
06 June 2025
The service is sold as a 90 minute process when booking. However, it took 135 minutes. Whilst this is not a long time, it is a significant delay to that specified, especially when you are waiting in the service centre for the car.
06 June 2025
so rude
05 June 2025
Car was kindly valeted but when picked up the side was splattered with a white substance . Shame I did not notice when picked up the car
04 June 2025
Booking process really easy, constant updates on work, video walkarounds. Only criticism is the cost but BMW offer good payment options.
03 June 2025
I always know the services you give will leave me satisfied
27 August 2025
Chris Pugh, Louis Zwane, Anthony Dealey were all very helpful which made it very easy for me to purchase my vehicle at Sytner Oldbury.