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From Car Sales to Servicing and repairs, our state-of-the-art dealership on the Wolverhampton Road, West Birmingham caters for all your BMW needs. Our staff in all departments are fully trained by BMW and thanks to their combined years of knowledge, we are able to offer our customers a service that is personal to their individual needs
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Service done in line with expectations
General poor communication, while the service was problem free, a fault meant that my car had to stay with the dealer longer. No date was given for when my car would be repaired. When repaired, there was complete inflexibility with the getting my car
Natasha was great, very knowledgable and approachable, a credit to your company. She made me feel welcome and kept me up to speed with the progress. She even found me somewhere to work privately on confidentially documents. Thank you.
Not had the service yet it's due in just over 1000 miles
I had bought my new BMW on 30/8/19. When I picked it up the sunvisor was broken, part of the seat leather was hanging off & the car was manufactured with the wrong front bumper trim & part of it missing! Only the sunvisor was sorted at this visit!?
Everything went according to plan and delivered
friendly staff - a courtesy car was provided. I did request automatic and was assured one would be available, as I had booked the service approx 5 weeks before it was due,but was provided with a manual vehicle - not impressed - otherwise all good.
Oliver from the service department Oldbury was very helpful and polite.
Very happy with the booking process for my service. Dealt with efficiently and courteously on arrival. Car also ready in good time-BUT car computer not reset. It still states that service is overdue, and car requires engine oil change.
Can't fault the first class service I received from both Natascha and the technician who carried out the service and a quick check the following day.
Was told hour and half and was done in 15 mins..very very happy
April did everything she could to make sure I got the car back right and on time.
As per above. I was also advised that due to health & safety customers cannot make their own drinks. Weird as plenty of customers made their own drinks not just myself. Stop worrying about customers making drinks and just keep to your word.
Book with SYTNER OLDBURY, it was one day service no courtesy car to use. The work took two days. I had to cancel all the appointment. Really bad service. Why people spent more money buying BMW, because quality and service, I don't get both
Made to feel welcome supplied a video of everything that took place
Service took 3hours instead of 1 1/2 My wife was left stranded at Asda and the valet wasn't very good either just a quick wipe over
Service staff were efficient and vehicle was ready when stated and I was given a full report both verbally and written on completion. Any queries I had were answered.
I only popped in there as the colour of the x2 i was looking at was on the forecourt and my wife pointed it out. As i was looking at it your rep Tim came over and asked if I would like to look in the car.
Due to the car wash
April kept me updated with my vehicle and sorted everything out
Car not washed as initially stated
car was not ready for at the agreed time therefore i had to collect it the following day
Very good work
Car still requires work 10 days later no date has yet been proposed
Helpful staff who managed to fix the warranty problem to the i-drive the same day as the service
I was constantly informed of what was being done and what had to be done. April was very helpful.
All questions asked were answered in a helpful way and the video of what was checked very interesting.
Every thing, done as saidd
Friendly and well informed staff. Job always completed on time. I was impressed that staff communicate well and keep me well informed on progression of work.
I was given personal support as I had experienced a family bereavement since booking the car of a service and Liz Harrington made sure my car was returned to me as soon as possible and was delivered to me
I asked for my front brake pads to be changed and they were not changed when I picked the car up. 22 miles down the road. Car was not cleaned properly either and no video received of the service
The quality of the valeting was not up to the usual standard. The wheels were very dirty.
April gave good customer service
Liz Cadman who served me was very nice and friendly. Kept me informed/updated on my car throughout the day and rang as soon as it was ready. Very pleased.
Very friendly staff
My message didn't get to the Oldbury branch after calling regarding pick up as the message was left with the call cantre and Oldbury Service Dept didn't receive it. This did cause some minor issues with me receiving many telephone calls about it.
I used to have great customer allegiance to BMW and Sytner. I do not talk in superletive terms anymore.
Did all the work and car was ready when they said it would be
Overall very happy, as previously stated everybody I have dealt with have been pleasant and kept me informed of my car's status
Original part fitted was faulty, so car had to go back in, however the process and communication was first classs
Car was very clean on pick up. The video walk around was useful.
Friendly staff, good service
service carried out on time handcar cleaned inside and out
All my requirements met with a smile.
My vehicle is used for work purposes, it is virtually impossible to get the use of a courtesy car.
Was kept waiting at garage for long time. When I took car I explained that a sign had come up in the car "parking bulb failure" so the bulb needed changing which they didnt do. It was not done last year either.
Friendly helpful staff
I was asked for a drink, shown a seat and treated well
I found it somewhat frustrating trying to get through on the telephone. Refurbishment work was taking place at Oldbury at the time of my visit which perhaps explains some disruption.
Really good customer service from Annmarie and the team
Prompt efficient service
Very good service
Unfortunately I experienced a problem after my oil service. Loss of Oil due to a damaged Oil Filter Seal.
again... great service
On this and every previous occasion that I've been to Sytner Oldbury I have been well looked after and received courteous, friendly and professional service and advice.
They were excellent completing the inspection quite quickly.
Reception was good valeting was awful
Excellent service pity about the wait
Car was brought in for service which was not carried out ,due to 2K left till service count down.Yet a full inspection of the car was carried which I didn't need.Its poor that a garage would put out a customer over a cars service counter.
Everything needing to be done was done. Everything was explained to me in advance with costings. The car was Immaculately cleaned when I collected it.
Very friendly and helpful. Good service all round .
From booking the car in to collection the service staff (April Lilly) were very professional and kept me informed what was happening and when it was ready
No issues no problem lovley staff
Had to return the car as the problem/issue with the seat belt had not been resolved. The response to the first "fix" was the belt was twisted. Not convinced this was the case, as I would have picked this up.
They did everything required and the free health check provided much comfort to me.
Initial contact was very business-like and clinical but was warmer later when I was updated on the service completion and paying.
Great customer service .. friendly staff, courtesy lift back home very helpful
Simon Tonks, Simon Warr and Shelley Long's combined customer service skills, product knowledge and them knowing what I needed more than I did
Superb customer experience - please see my response to question one regarding Sam and the BMW team.
Chris Cutler who was dealing with our sale was unfortunately away at training at the time of delivery. Everything went alright except that it would have been even better I am sure if Chris had been around! Excellent salesman and a thorough gentleman!
The centre staff were warm and welcoming.
Simon Warr and the team at Oldbury were fantastic
clean tidy / smart / efficient
The car was unveiled in a way that made the experience very exciting and pleasurable. The features of the car were explained clearly enabling us to enjoy it from the outset.
from the moment I walked into the showroom to moment I drove off from the showroom with my new vehicle, the level of service I received was of the highest standard. Dan Griffiths, Paul Walker and SimonTonks all very professional .
Excellent customer service.
I knew the product was good having had one before but I like whom I can engage with and deal with efficiently and professionally and Sam and Shelley provided this
Brilliant they treated me well
All parts of the process were as hoped for. Sam Shaylor (Sales) and Simon (Business Manager) were attentive, knowledgeable and provided an excellent customer experience
At every point they were doing what they could to get the right car for me. Once the decision had been made then good communication was maintained throughout the time of the purchase.
It was the easiest car purchase I have ever made and quite frankly the best car I have ever bought
Service and customer care high quality
We felt very comfortable
Matt's way is the responsible for this answer.
It was my first time experience at a BMW centre. I honestly have nothing but praise for how the team assisted me from making my initial enquiry through to successfully sealing the deal. They were extremely attentive & willing to go that extra mile.
Everything this from explainat ion about the car to taking it home. Fantastic ??????
The Car and the customer service is beyond exceptional.
Very good service. Simon warr came in on his day off to ensure I had delivery of my car.
Anthony Dealey was awesome yet again and so were the finance team as it stands I would never go anywhere else for my BMW ! The car is the icing on the cake
I am in a same sex relationship which I mentioned to Sam. At no time did he domonstrate any discomfort verbally or body language which was relaxing.
Easy and very helpful
The whole turn around time was very quick and very little waiting around.
i am overall very satisfied. During the delivery there was a delay however Sam was able to sort us a hire car. Only negative would be the hand over, as oldbury are currently having work done. There was no presentation, just the car parked outside.
pleased with the vehicle and the process from start to finish did take long but worth the wait
Was helped yo choose our perfect car. Sale exec gave feedback thriuhhkutt
Can't quite go to the 5 star rating. the order was messed up slightly with a couple of options in correct, One issue was rectified the other could not be. I could have walked away but overall am happy with the purchase.