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5.0SERVICE
4.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
510 ratings and 259 comments received in the last 90 days.
19 April 2024
Luke was amazing! Friendly and thorough with explaining everything in my new car. Made us feel very welcome. Would buy another car from him.
18 April 2024
Everything was faultless!
17 April 2024
Very welcoming and relaxed ambience from start to finish.
13 April 2024
The process was smooth and easy and I was guided and supported through every step.
10 April 2024
Dan Thompson was helpful from the very beginning. He was informative & helped us figure out things that would suit us in our position.
10 April 2024
Extremely happy with Sytner Oldbury and will certainly continue to deal with them and recommend to friends and family
10 April 2024
great service
08 April 2024
Sales consultants were very responsive, managing all queries in a timely manner. I was kept informed as to what was happening.
07 April 2024
Very happy
04 April 2024
Luke was very helpful throughout the process, keeping in contact regularly and updating us of progress, he also went above and beyond to explain everything about our new vehicle
04 April 2024
Changed handover date to meet our needs
03 April 2024
Absolutely no problems at all, everything went well and smoothly
03 April 2024
Devon the salesman was helpful in everyway,no rushing ,everything done at my pace, superb ,told me what I wanted to know about different aspects of the running of the car ,down to payment ,can't recommend enough .All specifications was spot on????
03 April 2024
All my requests were carried out and the car was delivered around the estimated time.
02 April 2024
Guys give a great experience right from the moment you enter the building, big shout to Dan Thompson & Simon Tonks, top drawer 5 ??
31 March 2024
Second to none
31 March 2024
Very thorough and knowledgeable about the car.
29 March 2024
They went through everything clearly and asked if I had any questions. I received regular updates. Car was very well presented.
29 March 2024
I am delighted to say that I was thoroughly satisfied with the service I received from BMW Sytner Oldbury. The entire team was professional, attentive, and made the car buying process a breeze.
29 March 2024
Very quick, very smooth, no hassle, clear and concise information.
28 March 2024
Great customer service!
28 March 2024
I would like to thank front of house staff, Sam Spiers, Anthony Dealey and Clare Thomas for exceptional customer service, professionalism and making the experience feel part of BMW.
28 March 2024
Luke made the experience perfect and I couldn't ask for anything else
24 March 2024
From Chris P to Matt and Devon. I can't fault the guys. They are all wonderful in their own ways. And made the transition to the new BMW a great experience for me.
22 March 2024
Everything was so hassle free. We outlined what we wanted and we were given a better option. The service blew us away. We are so grateful that the wonderful sales executive brought the car we chose to our attention. It was the best choice.
21 March 2024
A very exciting time made complete by being made to feel special by Dan Thompson and Simon Tonks.
20 March 2024
Lovely handover unveiling vehicle made special .
20 March 2024
Handover and follow up were on the mark.
14 March 2024
No worries at all from start to finish
13 March 2024
The delivery of my new car was super quick and the whole purchase experience was easy.
13 March 2024
They were able to answer all my queries and put my mind at ease
09 March 2024
They make you feel as though they value your customer
08 March 2024
Smooth experience
08 March 2024
Good service. Staff also checked in after the car was purchased
08 March 2024
Excellent service throughout the journey of the purchase
08 March 2024
Overall professional response to all queries and customer expectations acknowledged
07 March 2024
Highly recommend BMW Oldbury, Luke for his exceptional service and also Sam and Simon. Luke's professionalism and dedication are a testament to BMW's commitment to not just sell a vehicle, but to foster a lasting relationship with its customers.
07 March 2024
Everyone i dealt with was really helpful
07 March 2024
Luke Masey was excellent, no pressure sales just great customer service
07 March 2024
Fully satisfied.
06 March 2024
Very happy with the whole experience
06 March 2024
Dan run through everything with us in detail from whats on the exterior of the car to all the controls inside. Cant thank him enough for his time
01 March 2024
Matt Wheeler was patient and polite guiding me through every step
23 February 2024
Exceptional service was provided throughout the journey of receiving my new car. I was kept in the loop every step of the way from purchasing the car to the delivery of the car.
23 February 2024
First class
22 February 2024
Devon Daley was amazing - understood what I was looking for and made it happen.
22 February 2024
Extremely satisfied, the experience felt personal to us and didn't feel scripted which made for a much nicer experience
22 February 2024
Simple and trouble free
22 February 2024
Couldn't have asked for anything else.
22 February 2024
Devon Daley made it a great experience to by a new car again One thing I don't appreciate is being told to put 10/10 from management
27 January 2024
No issues
19 April 2024
Steve was great!! Really looked after us and kept us informed. Had to take my daughter with me and her actual words were "they treated us like royalty"
19 April 2024
All work completed to a High standard, informative service and friendly.
18 April 2024
Great
18 April 2024
All because of Dilshad!!! He was very very good!! Very good explanation and service and very kind!! If I come back I'd definitely try and ask if I can be dealt with by him again!!!
18 April 2024
Quick
18 April 2024
Work was done well and I was updated all the way through. Clare Thomas was very well at keeping me updated and her customer service skills were 10/10
18 April 2024
Service manager went above and beyond by keeping me informed. Great job Josh kandasamy
18 April 2024
Because I am completely satisfied with it all
18 April 2024
Friendly service
17 April 2024
It was very thorough and I was given a very good run down of any work that may be needed in the future.
17 April 2024
Kept informed of each stage. Loved the health check that was carried out and the video of it
17 April 2024
Everything was good
17 April 2024
Claire advised me of a couple of other jobs that needed doing on the car and I will be booking my car back in very shortly.
16 April 2024
Was looked after kept in the loop with all the work that needed doing
16 April 2024
I run an approved BMW repair centre (Warley Car Clinic) and I know the criteria for customer journey but Reece Maynard at Oldbury Sytner goes over and above. Very informative and polite. Cannot thank him enough for looking after my personal cars
16 April 2024
Everything done perfectly
16 April 2024
Sytner Olbury are fine but lthe call centre doesnt meet there standards. Sytner Oldbury, five stars, Call Centre three.
16 April 2024
There was one issue identified after I took the car home with the work done, and they promptly rectified it.
16 April 2024
Went perfectly
15 April 2024
5-star rating due to exceptional service received. Dilshan Arulkumaran was particularly noteworthy - welcoming, relatable, and extremely helpful. He exceeded expectations with detailed explanations and valuable recommendations.
15 April 2024
My service advisor Stephen Wharton was very professional friendly and super efficient really pleased with the service I received.
14 April 2024
Service advisor was great. "Technician" left a lot to be desired.
14 April 2024
Noise from nearside was rectified
14 April 2024
My 5 star rating is based off the experience and support from Stephen Worton. Very knowledgeable and always puts effort in to go the extra mile.
13 April 2024
Very good service and customer are treated with respect
13 April 2024
Helpful, friendly staff. Pleasant waiting area and plenty of tea!
13 April 2024
Helpful and efficient staff and work done as promised.
13 April 2024
No fusss hassle free
12 April 2024
Good service on my visit.
12 April 2024
As planned and went smoothly
12 April 2024
Easy to deal with
11 April 2024
Good service but very expensive
11 April 2024
Job was fixed and staff arranged for me to meet the service technician for more detailed knowledge that they would not have had.
11 April 2024
Very prompt and helpful
11 April 2024
Despite not getting a progress phone call as promised my experience was good. A suspension noise I had pointed out could not be detected so a senior mechanic came out in the car with me. The noise wasn't present. I was invited back if it returned.
10 April 2024
Great customer service
10 April 2024
Whilst the service was efficient, they did not resolve the issue that I had bought to their attention. However, they did acknowledge that they were unable to get to the bottom of the situation and they were happy to reduce the price for me.
10 April 2024
Everything was perfect from start to finish. The team are enthusiastic and respectful.it is evident they take pride in what they do. The BMW team are experts in their field and I know that my car is safe in their hands well done.
10 April 2024
Service was completed in less time than quoted. Enjoyed the coffee. Very happy.
10 April 2024
As stated I was completely happy and satisfied in the way I was treated by Mr Reece Maynard he was polite friendly yet professional. Thank you Mr Maynard.
10 April 2024
The service I received at Sytner BMW, Oldbury, was exceptional. My first experience, in particular, exceeded my expectation and I couldn't be happier. I take this opportunity to express my deepest gratitude for your overall outstanding service.
09 April 2024
Olly is always really professional and personable.
09 April 2024
Craig was really nice and provided great customer service
09 April 2024
Efficient and convenient, using the whole you wait service. Had complimentary coffee and wifi so I could work while my car was serviced.
09 April 2024
Work carried out straight away no delay
08 April 2024
Excellent service by Oliver Huxtable as always!!!
08 April 2024
The team at Sytner are always more than accommodating. In particular Reece Maynard - an asset to the team! Very thorough in talking me through everything.
08 April 2024
As above
08 April 2024
Prompt service and look after whilst i waited. Car finished in time frame advised.
08 April 2024
I waited knowing car was booked in for whole day . Lady on reception kept checking in to see if I was okay and offered drinks and snacks. Lilly also kept me updated and found me a quiet place to work on my laptop.
08 April 2024
I enjoyed the experiance
08 April 2024
All good
07 April 2024
Easy booking in through to the car basing handed back. Claire was extremely helpful and kept me fully updated.
06 April 2024
Service was second to none, handled very smoothly, from entering the branch, being seen to, handing the car over and then the time frame which I was given was very accurate and turned around very quickly. A*** service couldn't have been any better.
06 April 2024
Great
05 April 2024
They're polite and accommodating
05 April 2024
Quick,concise, comfortable surroundings
05 April 2024
The experience was made very easy
05 April 2024
Service and Sales staff always helpful nothing to much trouble
04 April 2024
The service was brilliant and also the experience
04 April 2024
No complaints
04 April 2024
Satisfied just wish there was enough loan cars available, job was called off due to no loan car available, but went ahead due to dropping car off and collecting
04 April 2024
The team, especially Lily, were great
03 April 2024
In is opinon BMW Customer Service is bording on discussing. Oliver from Brades road has no human digity. I brough my 520 to have a diagnotic done when the car broke down, I called 11 times to brades road but no reply.
03 April 2024
I chose to wait while mot was carried out took longer than I expected.
03 April 2024
Steve provided a great service experience, he kept us updated and ensured everything ran smoothly.
03 April 2024
Reece Maynard was outstanding! He kept me clearly informed throughout and I felt at ease and listened to. I'd had a torrid experience for 5 weeks prior to coming to Oldbury, but from that moment on, I knew I was in good hands.
03 April 2024
All staff very helpful and good service
02 April 2024
Brilliant communication from Claire as per usual. Very simple to book, upfront about costs and times, was able to fit it in around my work. You made it easy.
02 April 2024
No issues with the service or the time it took good job done
01 April 2024
Dilshan was brilliant
01 April 2024
Explained everything fully and carried out work to my timescales
01 April 2024
Laat year i was here. They tried to charge me for a new tyre when i got it fixed for £15 somewhere else. Still driving on it now. With the card machine 'error' i feel this is a stealers. Not a dealers.
01 April 2024
Perfect Customer Support
01 April 2024
No care and attention was taken with my vehicle. Car is given to the repair centre (absolutely clean) and not returned to me in the same state. I let it slide a couple of times until they returned it to me with a scratch, mess & damage to the seat
01 April 2024
Very satisfied .
31 March 2024
Had to wait approx 8 weeks for an appointment for a recall but was very happy with the service we received
31 March 2024
Clair Thomas was really helpful and polite .. well spoken great communication skills thanks for your service highly appreciated and recommended
30 March 2024
Other than being asked if I would like a drink several times while I'm fasting nothing was great. Sales advisor wasn't sure what was carried out on the vehicle.
29 March 2024
The team is very friendly and helpful. Also, with any questions they are knowledgeable
28 March 2024
Very quick and efficient service provided. Josh kept me informed throughout the day and it was completed quicker than expected.
28 March 2024
The recording and the constant txts updating what was happening throughout the day was very helpful.
28 March 2024
The person who looked after me was very helpful, quick and sufficient and professional.
27 March 2024
Very helpful and get me updated.
27 March 2024
Because everyone was very helpful and the job was done to my satisfaction
27 March 2024
See above, followed by mixed messages on arrival where I was told I would be without my car for 2 days. However this was not down to service advisor as he was not person giving message on arrival and he did resolve the situation
27 March 2024
The service receptionist gave me a bill even though i told the garage i had a service plan, not once but three times. They lost part of the key ring which they found ontop of a cupboard eventually
26 March 2024
I felt there was a lack of care and consideration given the car was due to be sold and no urgency by BMW to support the work required to fix the sensor on the roof. This shouldn't have taken two weeks for £500 of work. No real discount was offered
26 March 2024
After along time I had fantastic experience at sytner Oldbury which is big thank you to Clair for her exceptional customer service.
26 March 2024
Customer service from BMW Oldbury is always brilliant. Luke Phillips leads a fantastic team and my service advisor Reece Maynard really is the best I have dealt with.
25 March 2024
Mot was up on the car. They move stuff around to get the car in next day great bloke on service
25 March 2024
Excellent
25 March 2024
Dealt with all services as agreed with the time advised.
24 March 2024
Staff were outstandingly helpful.
24 March 2024
Everything required was completed
24 March 2024
Just poor service and everybody is to busy and bit rude overall bad customer experience
24 March 2024
Efficient and effective
24 March 2024
Costly, but good.
24 March 2024
Everything went fine
22 March 2024
My car was due for a valet and clean inside and out, this wasn't completed either. The car was given back to us without it being cleaned
22 March 2024
I had a fantastic service experience with Dan Thompson; he was engaging, informative and kept me up-to-date with the delivery of the vehicle. Dan had a genuine interest in me as a customer and I really appreciated it.
21 March 2024
The service I get from my service advisor Tash is very friendly and professional. She accommodates me to a time round my work and keeps me updated on my vehicles progress. Always feel confident leaving my car in her hands. Thank you again Tash!!
21 March 2024
Nothing to fault, car left and received at the time as booked over the phone
21 March 2024
My waiting appointment turned into a going away and coming back appointment. Purely because you didn't carry stock of windscreen wiper blades. Otherwise it would have been full marks
19 March 2024
Car was without update for 3 days, inspection notes mentioned all wheels has curb damage when none of them do. Asked for my car to be vacuumed only when offered and this was not done
19 March 2024
See above
19 March 2024
Great customer service
19 March 2024
Stephen has done a great job at making me feel that my custom was appreciated and that my vehicle will receive the top quality works it deserves. Which I do hope that the works completed are at the highest possible quality.
19 March 2024
Everything good, no issues
19 March 2024
I was very satisfied with my experience. I have already recommended this garage to others I work with and my mother in law who owns a mini. She is looking to exchange her car soon and we would make the additional travel based on the customer service.
19 March 2024
Space to wait and work whilst service is carried out.
18 March 2024
service is outstanding, you always go above & beyond
18 March 2024
Josh looked after us very well and updated us on the progress
18 March 2024
Initially was told to arrive on a certain date for a certain time for an hour appointment to then be told they they will have the car for a few days and can to wait, failed to provide my complimentary wash and vacuum also
18 March 2024
Smooth and easy. No hiccups
16 March 2024
Was good but wash n vac let it down as wheels not cleaned properly
15 March 2024
Always a pleasure to be there, always treated with the upmost respect.
15 March 2024
The annual experience always leaves me frustrated. Poor at listening and with their own agenda that leaves me feeling they are insincere. They present themselves as superior people and are more concerned with their own ego than my needs.
15 March 2024
The issue was fixed but only for four days and the sound issues came back. I'm booked in again for Thursday so we'll see how it goes.
14 March 2024
The team insured that my courtesy car was ready at the time specified.Was updated on progress and received a video of what's been done.
14 March 2024
Great customer service from service adviser Stephen Worton
14 March 2024
Was originally told repair would take 2 days but it took 7 days and although l was told of the problems that delay was a nightmare
14 March 2024
Great customer service, especially from Joshua - very accommodating
14 March 2024
Advised on the work required and it was completed promptly
14 March 2024
My car was kept for way longer than it should have.
14 March 2024
Brake fluid service was carried out for a reasonable cost. Vehicle was looked after. Dropped my car off at 8am, but it didn't go into the workshop until after 4, when a problem arose with a tyre for the MOT it was too late in the day to get sorted.
14 March 2024
No issues with the experience
14 March 2024
That was the reality my car is still sitting there
13 March 2024
An issue occurred after the update where I was getting a service message advising the oil was above max level. Was advised this was because of the update and would have to take it to where it got serviced. Felt this was unfair as it was down to fault
13 March 2024
The guys went that extra mile .I had a service light on and while the car was in for a recall, they managed to carry out the necessary work to sort it. Thank you guys once again
13 March 2024
Staff were friendly and knowledgeable. Facilities excellent.
13 March 2024
Very happy with the service, Reece went above and beyond to deliver a great customer service.
13 March 2024
No issues with getting the tyre replaced. Done to a high quality. Courtesy velvet was terrible. Shouldn't have bothered.
12 March 2024
I can't fault BMW and the service I received
11 March 2024
Everything done on time as promised
10 March 2024
I've had the worst experience with the customer service that was provided and wouldn't recommend you to anyone I know.
10 March 2024
Booked car 3 months in advance, was told to change 3 tyres needed changing. Car touched for 3 days, unble to diagnose long standing issue where car loses power and then told they can't do wheel alignment due to tread depth. Worse service I ever had!
09 March 2024
Because was satisfied and was given the bumper if need help
09 March 2024
Good service
08 March 2024
very Satisfied
08 March 2024
Oliver was courteous and professional during the drop off and collection
08 March 2024
Fantastic service Sytner Oldbury is a credit to the Sytner organisation. Special thanks to Jason (service Magner) Ollie and Steve (service department agents) Five star service from all of them.
07 March 2024
Customer service was very good.
07 March 2024
All the staff are friendly helpful and remember me.
07 March 2024
Excellent. Oliver was very helpful, kept me informed throughout and went above and beyond to get my vehicle back on the road as quickly as possible. Very honest and helpful service.
07 March 2024
Communication from Reece was excellent. Works took longer than initially expected but i was notified early and provision was made for a courtesy car so i was not put out in any way. Explanation of the fault and potential solutions was clear throughou
06 March 2024
Ollie always delivers exceptional service and goes the extra mile.
06 March 2024
No issues
06 March 2024
I've done my car service with Joshua Kandasamy 2 times now. I was very impressed and extremely satisfied with the customer service I received by him. A very nice man, he made my service experience very easy and quick
04 March 2024
Days after service, I have noticed a loose piece on the floor, in front of the passenger side: which has just been left and not put back in its original place. I will now have to reattend the BMW garage to put back correctly! Unprofessional. 3 Star!
04 March 2024
Good customer service
04 March 2024
Service took to long waiting for parts.
04 March 2024
My car was looked after and it was washed as part of the service.
04 March 2024
Prompt, easy to understand and cost effective
04 March 2024
Everything good except asked me to come to collect before the car had been washed, so I had to wait.
04 March 2024
Everything was explained
04 March 2024
Work completed as promised
03 March 2024
Quality service, clean and tidy and helpful staff
03 March 2024
Aways treat me with respect and friendly
02 March 2024
Can't fault the service received, the staff couldn't have been more welcoming and helpful. Thank you all!
01 March 2024
Earliest slots are a few weeks away from time of booking and worse if you need a courtesy car so I had to do without while mine went in. Great service at Oldbury. Work done quickly without fuss. Car under warranty, and repair done without issues.
29 February 2024
Very satisfied. They were fully booked on the day, however, the manager made time for MOT.
29 February 2024
Great dealership quick and efficient
29 February 2024
Brilliant cars good as new with full service
29 February 2024
I was kept up to date throughout the day of what was going on
29 February 2024
It was quick and i had drinks while i waited and had a nice walk around looking at all the cars.
28 February 2024
Excellent problem solved ??
28 February 2024
Smooth no issues
28 February 2024
Service went good, kept me up to date, sent a video on the health check and gave me a price on brake pads which will need changing in the future. So I'm really happy with the service.
27 February 2024
There was a lovely lady that gave me a desk to work at and offered me drinks. However, the MOT took longer than estimated without any explanation and no repair/ replacement tyre option was given to address the bolt in my tyre.
27 February 2024
The customer service received by Josh was amazing. He kept me informed of where my car was during its service. He was empathetic to my issue. BMW failed to get me a car at first booking so had to book another slot last week when no car was available.
27 February 2024
Very transparent and was confident work was done to exacting standards.
27 February 2024
I was in and out the same day, seamless.
27 February 2024
It was ok people were friendly enough and I got a coffee
27 February 2024
Car completed earllier than anticipated and in immaculate condition
27 February 2024
Turned out to be a lot more expensive than expected, but all communicated
27 February 2024
Poor customer service
27 February 2024
Very satisfied
26 February 2024
They have charged me 120£ and didn't identified the issue they have just done a soft update which not take longer than 2 minutes and they have charged me for full an h
26 February 2024
Good communication and updates. Only issue was the mechanic video was quiet and could not hear the advice very well. Also wanted the umbrella previous customer was given before me!
26 February 2024
As above
26 February 2024
Could have been more ameniable server
25 February 2024
The whole process was extremely pleasant and very professional. This was all due to Reece Maynard who looked after me throughout the process. Will definitely recommend to others, well done.
23 February 2024
Car went in for a EGR valve check and i got the car back 2 days later, i was having to chase for updates and left messages
22 February 2024
Everything was explained
22 February 2024
Because you deserve it
22 February 2024
Polite and attentive communication and answered ay questions I had
22 February 2024
Informed and updated as to what was happening.
22 February 2024
Poor sales techniques
22 February 2024
Very responsive. Only downside was long waiting time for Uber as OWT//onward travel.
22 February 2024
The lady /staff mis informed me about the progress on my car and denied giving me the correct information.
22 February 2024
Car in for recall. Pre- appt service was great, staff inside great, flawless sorting of loan car, had a coffee and blueberry muffin too. V nice!!
09 February 2024
My experience dealing with Sytner Oldbury was a pleasure & made very simple thanks to the excellent customer service provided by Stephen Worton. Stephen is a very friendly & helpful Service advisor & is an asset to Sytner Oldbury. Thank you Stephen!
29 January 2024
Lied to on numerous occasions by service staff. No communication at all I had to keep chasing. Abd after being lied to car warranty problem is still not fixed.
29 January 2024
Very efficient
29 January 2024
a class service from start to finish
29 January 2024
Service was fine but as above follow up info is still missing
29 January 2024
I was surprised to find out there was a £15 charge for the courtesy car. At no point prior to the service date was I made aware of this. Whilst waiting my turn to see a service representative a lady pushed in front of me and was served first.
28 January 2024
Overall acceptable for this premium brand.
28 January 2024
Kept me informed at all stages of service
28 January 2024
Perfect customer service
28 January 2024
4 days I left my car there ,they just change the settings and return my car
28 January 2024
very good service
27 January 2024
Very satisfied, very professional, very polite, understanding, was able to advise us on a car that was suitable for us
27 January 2024
Good personal service
27 January 2024
On my recent visit to Sytner Oldbury I was seen straight away by Dilshan Arulkumaran, who dealt with my car professionally and quickly. He kept me up to date with all the work required, costs and an ETA of when to pick the car up.
27 January 2024
No follow up & communication
19 April 2024
Very happy with the help we recieved everything was smooth running thanks to devon daley