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5.0SERVICE
4.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
593 ratings and 283 comments received in the last 90 days.
10 November 2024
Very professional and courteous - made to feel special throughout.
05 November 2024
Brilliant service and enjoyed collecting my new veichle.
05 November 2024
After having a great experience visiting BMW Oldbury initially, I had returned back second time to collect another vehicle. I must say the customer service provided by the team at BMW Oldbury is top class. I have not experienced anything like this.
04 November 2024
The employees of the company are well behaved and patient
04 November 2024
Good hand over
04 November 2024
Friendly and professional
03 November 2024
Very satisified with my vehicle. I had no issues on collection
03 November 2024
Brilliant. Luke was great when setting up the purchase and Izzie was really helpful and thorough at handover.
02 November 2024
The purchasing process was also fantastic. The BMW team was knowledgeable, patient, and genuinely focused on helping me find the right car for my needs. They made the entire experience stress-free and enjoyable, guiding me through each step.
02 November 2024
Smooth quick process
29 October 2024
So helpful every step of the way!
29 October 2024
The whole process was made both smooth and pleasant.
25 October 2024
Smooth transaction and again and queries were answered straight away. Nothing was hidden
24 October 2024
Very happy. Updates on delivery, good communication and great hand over.
23 October 2024
I am extremely grateful for having Klaudia as my Sales Associate, she has gone above and beyond from start to finish! She deserves a big fat bloody raise!
19 October 2024
Completely satisfied, Luke kept me updated with the process and took the time to go through everything from the first point of contact to delivery and explained everything clearly
17 October 2024
Was kept informed about my new car from start to finish
14 October 2024
Gary was very accommodating and I was happy to be guided by him
14 October 2024
BMW has a couple of problems getting the car into the country, which were outside of their control so it arrived a bit later than expected. Luke kept me up to date on what was happening and was quick to let me know the latest progress.
13 October 2024
Usman and the rest of the team were really help during the purchasing process and keeping me updated with the delivery date.
11 October 2024
Really efficient, friendly service.
08 October 2024
Unfortunately there was a delay with the estimated delivery time due to a modification issue, but another very similar car and specification was identified and delivered for us, thus avoiding any further delays.
03 October 2024
Jessica was superb,very knowledgeable answered everything and went out her way to find things out for me.
03 October 2024
Delivery pick up was super easy. Nice to have it in the dock and come away with it. Again Usman made this great and helped show me how to drive away (after being off road for nearly 3 years !! It was needed)
01 October 2024
Luke Massey was so helpful and informative throughout. The delivery experience was brilliant as well.
25 September 2024
Thank you to Jessica who made the purchase run smoothly
25 September 2024
From start to finish it was a great experience without any issues.
24 September 2024
Love the attention to detail.
24 September 2024
Top marks to attention to detail
20 September 2024
The people I dealt with were very helpful and professional.
18 September 2024
The overall experience was fantastic and very smooth.
11 September 2024
Explained everything very well
10 September 2024
Usman (Oldbury) was really patient with me and took the time to explain things properly.
10 September 2024
I found all answer about my old questions about the new car and the delivery date
07 September 2024
Great customer service from Usman Mirza.
07 September 2024
I made the initial enquiry at 11pm by 9am I had a call from Sytner Oldbury. The whole process to agree the deal was all done in 2 days. Special mention to Luke and Simon who worked hard to get me a deal that worked and kept me fully informed
06 September 2024
I ordered the new car and was given a estimated date for delivery and got within a week of that
13 November 2024
Service at this dealership could not be better
12 November 2024
Staff were helpful and kept me informed
12 November 2024
Ultimate team for the ultimate driving machine
12 November 2024
Excellent service just a delay as additional work needed
11 November 2024
The service is excellent
11 November 2024
communication could have been better with Steve as i was told it would take a day or two but it took till Thursday, Steve called me on Thursday and said he would call back when it was i done. I didnt get that call until i received a text asking late
11 November 2024
When I pick up the vehicle, They told me had fixed all the problems. However the vehicle's alarm going off after I locked the car. This problem is never happen before. This is the first time.
11 November 2024
The quality of the work done was excellent;
09 November 2024
Extremely satisfied with the service given.
09 November 2024
My car was scheduled for a half-day EGR replacement at Sytner, but it took four days, forcing me to rely on Uber and friends for transportation. I declined a courtesy car since the service was meant to be brief,
08 November 2024
Had to bring the car back because essential work wasn't satisfactorily carried out
08 November 2024
Nice service
08 November 2024
Efficient, friendly, professional customer service. Excellent communication. Quality servicing.
07 November 2024
Happy with service advisor knowledge And advice, car was washed And vacuumed too
07 November 2024
Nice to see the introduction of "Personal Pricing" giving service discounts to older cars, keeping them in the BMW dealerships, similar to Porsche who have run a similar scheme for years.
07 November 2024
No issues -excellent service provided by Reese
06 November 2024
Great service.only one minor miss hap - I did ask for the air freshener to be fitted but it was a late ask by myself - whilst it would have been nice to have it, I'm not too concerned that it was missed.
06 November 2024
Customer service was great
06 November 2024
Displeased with a call the day before that I would not have the car back for 2 days when I was originally told it was a day. My work involves travelling around to different site and I had to cancel my Friday meetings. Then to receive a call at 10:30
06 November 2024
Again, Reece was excellent and made it all incredibly simple.
06 November 2024
I was lied to and was treated unprofessionally again
06 November 2024
Great experience and service
05 November 2024
Completed as agreed
05 November 2024
Clean well presented showroom with helpful team
05 November 2024
The team were personable, engaging and customer-focused at all times. The 'no-fuss' provision of a courtesy lift home when I fell ill and the complimentary delivery of my vehicle were an absolute godsend. Thank you.
04 November 2024
Somewhat disappointed by the situation when I arrived at the location. I was dressed in workout clothes as I jogged there. I had the feeling that, because I wasn't dressed formally, I wasn't provided with a drink refreshments, other customers were.
04 November 2024
Communication and updates on timeframes the car would be with the garage would have been helpful.
04 November 2024
Continuing with the above MOT inspection. What should have happened call explaining tires had nail in tread do I wish Removal and repair answer would be yes tire with a slit was so small with no cord visible to the naked eye also repairable.
04 November 2024
Great timely service
03 November 2024
Previous experience at Wolverhampton has been poor, but Oldbury was so much better
03 November 2024
My dealings with Chris Cheers were inviting, easy & pleasant. He listened without interrupting me & explained things well, when asked questions. We confirmed what I booked my car in for and the price before even starting. Helped with other enquiries.
03 November 2024
The report was clear and the video was useful
03 November 2024
Kept informed throughout the day of the repair.
03 November 2024
From start to finish, the communication has been superb.
03 November 2024
100% top quality service by Reece who was my advisor on the day. Extremely knowledgeable and always kept me up to date with the status of my vehicle. People deal with people and I will definitely be dealing with Reece again.
02 November 2024
The staff are polite, but I am disappointed with their ability to resolve these issues or offer me a resolution that I have confidence in
02 November 2024
Great customer service from Josh.
02 November 2024
No comment
02 November 2024
Booked over the phone .seating area to work in .professional friendly service.facilities available and offered
01 November 2024
Could not have asked for more maybe more coffee
01 November 2024
Friendly staff and comfortable facilities. However, you were not able to correctly diagnose the electrical fault
01 November 2024
Clare was great
31 October 2024
Very helpfull and friendly staff and kept me informed whilst my car car was in the service centre.
31 October 2024
Very good service
31 October 2024
It was just a recall but the video check was nice.
31 October 2024
Friendly and great service
30 October 2024
Clare provided a really good customer experience and always does.
30 October 2024
Very helpful service.
30 October 2024
I have always been by extended efficient/professional coutesy and updates of the vehicles progess I would like to extend my thanks to Clare who apart from one visit has 'looked after' all my needs//requirements and afforded advice since July 20
30 October 2024
Return visit so a hard reset could be perfomed on the connectivity media system as after the service the car would no longer connect to my phone - this shouldn't have happened
30 October 2024
Repair centre is where we went and not Sytner. Would much prefer to go there as they were efficient, communicated well and were very pleasant.
29 October 2024
Friendly staff
29 October 2024
Great advicer Reece and mechanic Adam but car left with a new issue I am waiting to be fixed
29 October 2024
My service experience couldn't be faulted. Usman made the experience of me collecting my new car special, especially as it was my birthday it was really nice to walk into the nice set up in the show room. I also really appreciated the flowers!
28 October 2024
Very satisfied
28 October 2024
The overall experience was good apart from that when I got the car back , it was washed but there was foot marks inside the door sills and foot rest
28 October 2024
Excellent work and service
27 October 2024
Did what they said they would do
26 October 2024
Completely satisfied what more can I say
26 October 2024
I bought my used BMW in Coventry and was told my car shoud include service and first year MOT (after bought) but it doesn't happen. I was misled when I put my car for recall in Oldbury BMW and end up needed to pay £583 for service and MOT in Sept 24
26 October 2024
Good
25 October 2024
Service advisor wasn't able to clarify clearly the issues regarding vehicle problems and further calls were to be made by technician to explain the problem. Airbag recall work wasn't communicated to us
24 October 2024
I was given two conflicting appointment times by text so I had to contact BMW to find out which was correct. Now, on trying to submit a 4 star rating, I am being asked if I want to increase that to 5. No I jolly well don't. That's outrageous!
24 October 2024
Received an acceptable but not exceptional service experience.
24 October 2024
Excellent
23 October 2024
Took good care of my car, they kept me updated throughout the day and also washed and cleaned the inside of my car. It's the little things that make the difference
23 October 2024
no problems at all.
23 October 2024
Very satisfied with the whole process
22 October 2024
Car always come back too me like I've just brought it
22 October 2024
Friendly customer service
22 October 2024
Excellent service as always from Claire in the service dept.
22 October 2024
My vehicle was looked after with great care and attention, I was also looked after and valued as a customer by Oliver from the service team from the time of drop off to collection, I really appreciate all his efforts and the communication from him.
22 October 2024
My car was returned within the day as promised, washed and vacuumed.
22 October 2024
Good work
22 October 2024
Good communication.
22 October 2024
Customer service was great. Craig was helpful polite and nice and the young lady on the desk was lovely too.
21 October 2024
Stephen Worton at Oldbury was great to deal with. Really down to earth and relaxed style appeals to me. Really succinct and knowledgeable. Thank you
21 October 2024
I very good care and helpful staff once again.
21 October 2024
I had a camera fitted. I had a lift from the sales showroom to where the camera was fitted all good services.
21 October 2024
Done everything on time and right
20 October 2024
Friendly and efficient?
20 October 2024
Professional without any issues of such very helpful
20 October 2024
Service was done and executed very well. Was given a hire car so my day wouldn't be ruined without transport. The updates and job being done to a very high professional level allowed me to feel safe and secure with BMW handling my car.
19 October 2024
Clare T. In servicing did an excellent job.
19 October 2024
Kept informed and efficient
18 October 2024
Completely satisfied because of Oliies excellent customer service. Ollie was very polite and friendly. Ollie definitely deserves a pay rise and should recognised for his efforts/hard work.
18 October 2024
Reece was amazing and he is a credit to the company!
17 October 2024
Joshua was very informative and kept me updated of the progress.
17 October 2024
From making the appointment to receiving my keys back the whole experience was friendly informative and efficient in one word professional.
17 October 2024
Passed the MOT
17 October 2024
Clare was really helpful as always.
16 October 2024
They kept me updated and the gentleman was polite and professional
16 October 2024
Management and staff really helpful during the second visit to which the lift back home because as no courtesy car was available owing to very short notice was really appreciated
15 October 2024
Very happy. First day I stepped into Sytner Oldbury and dealt with Steven (If I recall his name) to resolve an issue I was not getting answers to from Nottingham Sytner, Sytner Oldbury has been my go to over the years because of him.
15 October 2024
No, I will not be using Oldbury bmw again. Staff are rude and unprofessional and I was made to feel very uncomfortable.
15 October 2024
Excellent service
15 October 2024
Vehicle went in for a service, nothing but great customer service from Craig, provided the loan car and my vehicle had issues which were quickly resolved! Thanks Craig top man!
15 October 2024
Ive dealt with this service Depot for many years now and they are very friendly and keep me posted during the service or repair
14 October 2024
It would seem that additional servicing capacity has improved the turnaround of serving availability. On this and two previous occasions the servicing experience is exactly how I would expect it to be.
14 October 2024
Receives regular updates on progress
14 October 2024
Waited on site had tea,croissant relaxed experience
13 October 2024
As above. The issue was difficulty opening the boot on T2 BBX. Eventually on visit 5 a soft ware update was carried out after 2 trips for re-programming of keys proved unsuccessful. Very frustrating. Especially as the issue is still a problem.
13 October 2024
What needed to be done was done in a totally satisfactory manner.
13 October 2024
I can't see any changes on my map.
13 October 2024
The process was smooth, everything was sorted out for me with no issues or confusion
13 October 2024
Craig was friendly and courteous.
13 October 2024
Reece Maynard provided a personal experience ensuring all my queries, concerns and needs were met. Not only did Reece consider myself but he also factored in my kids and reassured me that our safety was his priority.
13 October 2024
Helpfull
12 October 2024
Overall, I am extremely satisfied with my service experience at Sytner Oldbury. Oliver Huxtable is a credit to your dealership-he went above and beyond to ensure I was kept informed throughout the entire process and made sure I was satisfied.
12 October 2024
Individualised and personal care given to my vehicle. I cannot fault a thing. The staff are respectful and full of enthusiasm. Everything about my experience has been positive 100% and 5 stars from me. Shout out for Mr Reece Maynard and Adam.
12 October 2024
Good service
11 October 2024
I realised the stark difference, when a vehicle is recalled, as company has no additional financial incentive, except to avoid litigation,
11 October 2024
Poor service, rushed and not helpful
11 October 2024
Whilst there was an initial issue, given that it was a new major recall that needed my visit. The support was informative and helpful throughout.
10 October 2024
Advised every step of actions required
10 October 2024
Again great service
09 October 2024
Very Swift Response to calls & enquiries
09 October 2024
Service was completed as I wait
09 October 2024
N/A
09 October 2024
They wash the car but not clean properly from inside. I am dissatisfied with this.
08 October 2024
Due to the information not being updated when purchasing, I was recovered under Start rescue instead of BMW breakdown(call through Sytner). I had to make 23 phone calls until I finally made someone understand that I had approved BMW warranty.
08 October 2024
They didn't wash car properly the last 3 other times inspection light was left not good on why? Battery wasn't charged !
08 October 2024
Amazing staff from door to door. The service is amazing A++
08 October 2024
No issues, swift turnaround
07 October 2024
As above
07 October 2024
I was kept well in formed all the time I was there and made sure I had plenty to drink
06 October 2024
Did the job required and were helpful
05 October 2024
Service was good from start to finish
05 October 2024
Excellent Advisor
04 October 2024
Looked after me. The cost of a service is ridiculous but that's not the staffs fault
04 October 2024
Overall very satisfied however after having my vehicle serviced some weeks ago the car
04 October 2024
Great so far no issues on this visit. Steve looked after me well and I am happy so far. Haven't driven the car as much as I'd like to test out and make sure it's all ok due to work but will be doing that soon enough.
04 October 2024
Very happy
04 October 2024
An exceptional service, particularly because of Oliver Huxtable. Ollie called me in advance, kept me up to date with progress and advised of recommendations. Ollie went out of his way to help toot to clean a small oil stain left from the workshop.
03 October 2024
Same as above. Efficient and friendly service
03 October 2024
The car wash part should be given a little more attention , and The front tire pressure is 21 and the yellow light on my dashboard is still on saying the front tire pressure should be 24
03 October 2024
Brilliant service
02 October 2024
From start to finish I was kept informed of the process and progress of the work.
02 October 2024
I emailed sytnter 3 working days ago No response
02 October 2024
Always helpful
02 October 2024
Easy to book in and deal with however i would have appreciated some type of expense for travel as my nearest dealer was in another town and cost me a fair bit to travel.
02 October 2024
I didn't have any issues.
01 October 2024
Job well done in supplying good customer service.
01 October 2024
My car was called in for a recall, all parts fitted and inspection carried out within time frame and even cleaned my car. Great service
30 September 2024
There were multiple overlapping and in some instances contradictory communications from Oldbury and Leicester. Leicester came up trumps by adding the MOT
30 September 2024
overall the service from oldbury over recent visits not good
29 September 2024
Time to service was 3.5h longer than the 2-3h i was initially told, and 'car will be ready in 20 mins' was actually a further 45 min wait. The incorrect timings was the only disappointment.
28 September 2024
Job done
28 September 2024
Came into blades road service department and was seen to in a very professional way
28 September 2024
An excellent experience, also an excellent team.. Always feel welcomed.
27 September 2024
Work carried out on time and kept informed at all times regarding status of my car
26 September 2024
Great service, clean, I was able to work while the service was being completed.
25 September 2024
Delay in pick up on a day I was under the weather. Reece should be applauded for the exemplary way he dealt with the situation and turned the experience around to be a positive.
25 September 2024
I am a full time carer and don't have the time and daily flexibility of other customers, and although i spent a lot of time with Sytner arranging my recent recall on the day I felt pressured to change my arrangements to suit Sytner
25 September 2024
I was impressed as I had serious issues previously with booking appt for recall. This time BMW have excelled my expectations
24 September 2024
No issues
24 September 2024
Gave me feedback on the service and booked in easily for any required repairs
23 September 2024
Recall work was supposed to take a day. Mine extended to two which meant I had to cancel a planned trip. Naturally, I was not completely satisfied but service was helpful.
23 September 2024
Excellent service from Steve (servicing) Dan (sales) (Sam new car finance). 10/10 ¡ Could not have been more helpful, knowledgeable, friendly team from start to finish. Felt this job & potential new purchase mattered to BMW
23 September 2024
Craig was amazing. Helpful, courteous and an absolute delight to engage with
23 September 2024
Very helpful and efficient
22 September 2024
Missed out on 5 star's because had to rebook a slot for a job that could have been done while it was still on the ramp , very inconvenient trying to organise another lift .
22 September 2024
Some initial mix up with the location of my service but overall a good experience
21 September 2024
Good service.
19 September 2024
Helpful friendly staff always well looked after
19 September 2024
I have to say Clare was very pleasant and helpful as always and a credit to Syntner. My disappointment has nothing to do with her customer service skills. I also received prompt if defensive replies from Luke which I appreciated.
19 September 2024
The car works better than before it was serviced. Moreover, other complimentary services were rendered. Very much appreciated ??
17 September 2024
Just unfortunate that when I dropped the vehicle off I was advised to go another Sytner Centee (Brades Road Oldbury).
17 September 2024
Very satisfied the way it all handled
17 September 2024
Kept informed throughout the day on the works being carried out
16 September 2024
All round efficiency
16 September 2024
As previous answer
16 September 2024
Unfortunately BMW couldn't identify the issue, and as mentioned I didn't actually get to talk to Reece to get the feedback regarding the checks carried out when I collected. Overall good service but more feedback post appt would have been better.
16 September 2024
Excellent service by Claire
16 September 2024
Very friendly and knowledgable staff
15 September 2024
Overall service is good.
14 September 2024
All done in a professional manner
14 September 2024
Polite and no issues
14 September 2024
I gave my car in to get an MOT and a brake fluid change. I made them aware that the vehicle inspection was due and they said they have done it. They have not updated it on the car. Which is annoying
14 September 2024
Booked at short notice- good but poor service on the day. Environment very pleasant especially if buying a car but I need someone who will keep my BMW on the road!
13 September 2024
Greeted on arrival and knew what was too be done to my car after the arrival check, no faffing.
13 September 2024
Exceptional service
12 September 2024
I dropped my car off at 7.55 am and walked to my local gym about half a mile away I done a full body workout and by the time I went to top up my water bottle I received a text and phone call from your service advisor saying it was ready for pick up
12 September 2024
Everyone was extremely helpful and welcoming. Big thanks to Craig for all his help too!
12 September 2024
quick, polite and efficient service offered. Very helpful staff.
11 September 2024
10/10
11 September 2024
The team understood that I still needed to work and gave me working space to set up and continue whilst waiting for the car. Without too many interruptions, they offered refreshments and were really helpful.
11 September 2024
U deserves that
10 September 2024
Work carried out swiftly
10 September 2024
Service Advisor did a great job keeping me update with everything during my last visit.
10 September 2024
Everything happened on time with a great customer service representative attention.
09 September 2024
very satisfied
08 September 2024
Efficient
07 September 2024
I've only recently bought the 520 and my initial thought was to have it serviced but Clare found out the service wasn't due for a long time and told me as much it was very refreshing hearing the truth so when the service is due I'll be back
07 September 2024
The representative was on time, professional and helpful
06 September 2024
Excellent customer service
06 September 2024
Friendly and quick
05 September 2024
The staff kept me informed all of the time my car was at the center
05 September 2024
Lily was awesome. Looked after me, kept in regular contact, sorted all the hire car admin in the background and all that service with a smile. Brilliant example of BMW standards and values!
05 September 2024
The service was prompt and thorough, the staff was professional and courteous, and the facilities were well-maintained.Overall, I am very pleased with the service at Sytner Oldbury.
04 September 2024
All went smoothly and quickly bearing in mind I was also working that day as well Craig was amazing I do feel as a company I should not have had to pay the 15 insurance to cover the courtesy car as the car was recalled It should be covered
04 September 2024
Steve kept me informed of progress throughout
04 September 2024
Staff are welcoming.
04 September 2024
See answer above
03 September 2024
Staff are helpful and polite.
03 September 2024
Just great service.
03 September 2024
Very helpful staff
03 September 2024
The request service was completed to my satisfaction within the time stated.
03 September 2024
I am extremely pleased with the service, from the high quality of work to the exceptional customer service skills demonstrated by the team.
03 September 2024
Service advisor was very good kept me updated with what was going on
03 September 2024
Staff was excellent but diagnostic not
02 September 2024
Apart from the wait for the car at the end of the day all went well.
02 September 2024
All good
02 September 2024
Great service
02 September 2024
Reece looked after me well. Great energy and nothing was too much trouble. Anthony and Chris, the sales guys who sold me the car remembered me and came to say hello. I still have some problems with the car but the service of the staff was great
01 September 2024
MOT done quickly and efficiently and great communication
01 September 2024
Explained what needed doing and kept me informed
30 August 2024
All good
30 August 2024
Customer service
29 August 2024
Absolutely fantastic.
28 August 2024
Excellent service
28 August 2024
I had no fault to pick on and everything was attended to on time and communication was excellent. Perfect customer care this time round,
27 August 2024
Everyone was helpful and the service carried out in a timely manner.
27 August 2024
I have always been looked after very well by the service department at oldbury
27 August 2024
Thank you
26 August 2024
Staff v helpful / accommodating
26 August 2024
From greeting me and keeping me informed ...also car was washed and vacumed ..
26 August 2024
Your staff were courteous and professional at all times
25 August 2024
Easy booking car for service and MOT Work carried out and vehicle ready for collection as promised
25 August 2024
All staff were super friendly and helpful. All work required to the car as well as status updates through the day were communicated to me as the day went on. Great experience and thanks to everyone involved.
25 August 2024
It was dealt with efficiently
25 August 2024
Very professional service, even washed and vacuumed the car and it was only in for mot.
24 August 2024
Seamless outstanding service, Claire the service coordinator ( sorry don't know correct job title) was amazing, friendly , courteous and a pleasure to deal with . Thank you.
24 August 2024
Good service. Able to book it around my availability
23 August 2024
On arrival my MOT was carried out ASAP
23 August 2024
Staff very polite and eager to help. Refreshments offered to both of us and was told my car would be ready by 11.30am and it was. Vehicle returned to me washed and vacuumed.
22 August 2024
Satisfied with service but as mentioned above service should've been provided much faster than what I received but they got the job done and I'm happy with that.
22 August 2024
Good service
22 August 2024
my car was not in the workshop until after 16:00, i was constantly looking at the progress app, i just about made it to the showroom to collect.
21 August 2024
All questions answered. Always helpful. Always willing to listen.
21 August 2024
Always polite welcoming and knowledgable.
21 August 2024
The feedback was very prompt
21 August 2024
Very helpful
21 August 2024
Car was cleaned Was ready for when I was told
20 August 2024
I was satisfied
12 November 2024
Can't seem to fault her at all as the service has been 10/10.